• Original artwork

• Commissioned (custom) artwork

• Holiday ornaments

• Prints (reproductions) that are matted

• Discounted prints and products

• Used or washed merchandise (clothing)

• Events, workshops, and courses

• Digital products (such as e-gift cards)

• International orders (outside of the US)

Every order, commission, and sale is handled with care and as much clarity and transparency as possible. Although my goal is for you to be completely happy with your purchase, all sales of original and commissioned artwork, ornaments, and prints that are matted are final and non-refundable. Discounted prints and products, and events, workshops, and courses are final sale and non-refundable. As such, I ask you to consider your purchase carefully before making it because I do not provide returns or refunds of any kind for original, commissioned artwork, or prints that are matted. I appreciate your support and understanding.

I’m so sad your purchase didn’t work out for you, but am here to help.

WHAT SHOULD I KNOW BEFORE RETURNING MY ITEM?

• As a small business, it is really hard for us to have returns, so if possible, gift our items instead.

• Because each product is printed to order (meaning each print is ordered specifically for you) a restocking fee of 20% of the original order will be applied to help cover costs of fees, handling, and repackaging.

• Shipping costs are non-refundable. Shipping costs cover fees, packaging supplies, time, labor, and storage.

• Return shipping costs will be the responsibility of the customer.

• Damaged items cannot be returned.

• Please note that I cannot accept international returns at this time.

HOW LONG DO I HAVE TO RETURN MY ITEM?

• Please open and check your print/product as soon as you receive them. I accept undamaged prints and clothing returns within 7 days of it being marked delivered.

• Once I receive the returned items, the refund will be credited to your original method of payment excluding shipping costs, which are non-refundable, and a 20% restocking fee.

• If you do not reach out to me within 7 days of your package being marked delivered, returns not be accepted, so please be prompt!

HOW DO I REQUEST A RETURN?

• Please fill the Return Request Form here so I can help you get set up for a return. Thank you.

• I ask that you return your print in the original packaging. If you do not have the original packaging, please purchase or obtain a rigid mailer or sturdy packaging to mail the returned print in. I am unable to provide a refund for returned artwork that is damaged in transit back to the studio due to poor packaging. I am unable to restock and sell damaged prints, so please make sure you package your print with care!

CAN I EXCHANGE AN ITEM?

I am unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a refund in accordance with the Refund Policy, and you can place a new order. I apologize for any inconvenience.

Once ordered products from this website are shipped, I cannot cancel your order. Once shipped, I am not liable for lost, delayed, or damaged shipping.

Please be kind when reaching out and remember that I do not run the post office, and have no control over the treatment of your package in transit! It’s just as much of a bummer for me to see damaged prints as it is for you to receive them.

WHAT IS THE POLICY FOR PACKAGES THAT ARE NOT DELIVERED, LOST, OR STOLEN?

If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We’re human and errors sometimes happen. If you entered an incorrect shipping address and it happens to be returned to my studio, I am more than happy to forward it to your correct address, though I ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I am unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to my studio, I am happy to reship, but ask that you pay for the additional postage.

WHAT IF MY PRODUCT ARRIVES DAMAGED?

If your artwork is damaged in transit, although I package each order with care and have no control of the courier service, I ask that you notify me within 5 days of delivery via my contact page and I am happy to handle this on a case by case basis with individuals who are able to provide photos, details, and documentation of the damage. Creasing and bends can be flattened. You may be asked to file a claim with the shipping service.

For prints, if the order is a complete loss and I offer a reprint, I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. You are responsible for shipping costs for replacement prints. I am unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing.

For original artworks, commissioned artworks, ornaments, and reproductions that are ordered matted, due to the nature of the artwork, replacements will not be offered.

I make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, I do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability, and I cannot guarantee that items will be in stock. I reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.